News & Analysis

First Choice has confirmed its Kilmarnock call centre will close with the loss of up to 180 jobs – creating a political row in the process.

The company received a £250,000 Scottish Enterprise government grant to set up the centre in 1999 under a scheme to help areas in economic need.

Under the deal, First Choice did not have to pay back the grant if the centre was open in May this year – the consultation ends in June.

Scottish Enterprise hinted bosses could be called to justify their actions or pay back some of the funding. A spokesman said: "As it stands, the conditions will be met but we’re seeking a meeting to discuss implications and the grant."

First Choice distribution managing director John Wimbleton delivered the news to staff on Tuesday.

Employees are entering a 90-day consultation, but those who find a job elsewhere will not receive redundancy.

One Kilmarnock employee branded the company "pathetic" for its treatment of staff. Those working when Wimbleton announced the closure were left to tell colleagues at home by telephone, she said.

"This company has no idea how to deal with loyal staff. We’ve made huge profits, but they can’t even call a mass meeting to tell us we’re closing. It’s pathetic and cowardly."

A First Choice spokeswoman said: "We do want to retain as many people as possible and have got shops in the area."

First Choice is consolidating call-centre staff at its Manchester and Crawley offices.