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holidaymakers will not sue report shows

(25 February 2002)

A SURVEY of dissatisfied package holidaymakers has found less than half would be happy to take their tour operator to court if their break failed to meet expectations.

Of the 100 people questioned, 55% of holidaymakers would not pursue the matter in the small claims court with 21% citing the low probability of success as the reason why. Only 5% had actually taken such action seeking compensation for a poor holiday.

The survey was carried out on behalf of Holidayclaims.net, an on-line service that provides legal assistance to consumers pursuing compensation claims.